When you purchase a new Autel device the standard warranty period is 12-months from the date of purchase. Autel offer up to 24 months manufacturer's warranty from date of purchase on some of their products.
To find out what your warranty protects you from, and what warranty period you are entitled to, read their full warranty T&Cs here: https://www.autel.eu/warranty-and-return/
To make sure any claim under this warranty is considered by Autel, please first register your device on the Autel website.
Warranty and Return
Frequently Asked Questions
How do I register my Autel tool or equipment for warranty?
1 – Create an Autel Account / Log into your Autel Account
Register for an Autel pro account: https://pro.autel.com/register.html
If you already have an Autel account, log in here: https://pro.autel.com/login.html
2 – Enter your Product Registration Details
You will be asked for your Serial number, Register password and a code at this point.
The serial number is a unique code assigned for the identification of a single unit, and the register password guarantees your ownership.
To find out serial number and register password, please go to Settings/Setup -> About menu on your device screen.
The code you’re asked is a CAPTCHA verification – it is there to prove you’re not a robot. Enter the series of letters that accompanies it.
Where do I find my Autel device’s Serial Number or register password?
The serial number is a unique code assigned for the identification of a single unit, and the register password guarantees your ownership.
To find out serial number and register password, please go to Settings/Setup -> About menu on your device screen.
How do I make a warranty claim?
If you are experiencing trouble with your tools, please contact Autel's free technical support. Specialists are available via phone, email, and chat.
- Tel: 0049(0)6103-2000520
- Email: eu@autel.com
When you contact the Technical Service Centre please make sure to have your model and serial number to obtain a Return Reference Number.