SIP offers a manufacturer's warranty of at least 12 months with all their equipment.
This depends on the product and the brand you purchase.
- Tigren Equipment has 12 months warranty.
- SIP industrial equipment has 2 years of warranty from purchase.
- Equipment from other brands that SIP Industrial License, such as Nardi Compressori, Winntec, Aer Service have 3 years of warranty from purchase.
To make sure your claim under this Guarantee is considered by SIP, please first register for the SIP Silver Warranty on the SIP website. After that, just follow the easy steps outlined on the SIP website to make your claim.
This Guarantee does not cover all types of damage on all components – read about what is included and what is excluded in their full terms and conditions here:
https://www.sip-group.eu/warranty/warranty-terms-conditions
Frequently Asked Questions
How do I register my SIP Industrial tool or equipment for warranty?
To Register for your SIP Silver Warranty visit www.sip-group.eu and click on the "Register Warranty" Button. You will need to upload your proof of purchase which may come in the form of an invoice or a receipt and the name of the Authorised SIP Industrial supplier the machine was purchased from. You will also need the machine’s Serial Number and Product Code
Where do I find my SIP Industrial tool’s Serial Number or product code?
The machine’s Serial Number and Product Code can be located on the rating plate, which is a label attached to the tool. Please note that the exact location of this label may differ depending on the tool.
How do I make a warranty claim?
If you haven’t registered your tool for warranty yet, register it at www.sip-group.eu and click on the Register Warranty button.
Once you’ve done that, and if your device is still covered by the warranty, you can open a warranty claim at: https://www.sip-group.eu/warranty/warranty-claim-activation
If you have your proof of purchase at this stage for upload that will help speed things up.
Once SIP has agreed to lift your item for inspection, they will send you a waiver to agree to, and they will arrange a collection. Package your item and attach any shipping label that SIP provides.
Once SIP or one of their service partners receives your item, they will inspect it and deem whether it is a warrantable fault or not.
If it is a warrantable fault, then it will be repaired and sent back to you.
If it is not a warrantable fault, you may be liable to pay for the reasonable costs of labour and transport. You will also have the opportunity to pay for the repair.
Do not return any product without first notifying the addressee in writing in advance that the product is going to be returned.
How do I package my product for collection?
Please wrap your tool well before sending it back for servicing. Any additional damage incurred in transport will not be covered under warranty as it isn’t part of the normal use.
If your item is over 20kgs, it will need to be strapped to a pallet.
Before preparing any machinery for return, please ensure that the fuel tank is empty. Many couriers refuse to handle consignments with fuel. In addition, SIP has a fuel disposal charge that will be made based on the rate applicable at the time of fuel disposal.
Be sure to attach any shipping label that SIP provides.
My SIP product is outside of the warranty period – will they fix it for me?
If your machine is outside of warranty, unfortunately, you cannot get it fixed free of charge.
We recommend using a SIP-approved repair agent. Contact SIP directly here to find the closest one to you: https://www.sip-group.eu/contact-us
Where can I find spare part(s) for my SIP Tool and how do I select the spare parts I need?
You can find the parts diagram for your tool on www.sip-group.eu on the page for your associated tool in the documentation section.
Once you’ve found the part you need, contact an authorised SIP reseller such as Tool Force or go to SIP directly at https://www.sip-group.eu/contact-us and you will be quoted a price.
If you cannot find the page for your tool, your tool may have been discontinued. In cases like this, you will need to reach out to SIP directly at https://www.sip-group.eu/contact-us and they will be able to provide a parts diagram and let you know if they still carry the spare part(s) you need.