Shipping Policy

Shipping

Many of our items are held in stock which allows us to dispatch these items to you quickly. We only use tried & trusted couriers to ship all orders.

We also have items which we drop ship from our suppliers directly. These are usually larger items or pallet deliveries and can take up to 7 working days to arrive from the date of the order.

Bank holidays are not considered as working days.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Free Shipping

We offer free shipping on orders of over €100*.

*If you have an order with multiple items that takes you over the €100 threshold, and you wish to cancel an item / items, resulting in the total order value dropping below €100, you must then pay for standard shipping.

Tracking Instructions

When we dispatch your order you can track your parcel using the tracking number we supply to you in your shipping confirmation email.

Your Tracking number will appear in the following format #123456789

DPD tracking page: https://dpd.ie/tracking

DX tracking page: https://my.dxdelivery.com/

For certain smaller items, you may liaise with DPD directly to arrange a specific delivery time. Details of this can be found on communications from DPD upon dispatch.

Occasionally, when we dropship items, or if we have a pallet delivery, we will not be able to attach tracking information automatically. However if you need it, email info@toolforce.ie and we can provide it.

Pre-Orders

New items, or out of stock items, may be pre-ordered on our website. These items will be dispatched on the expected date of delivery posted on the product page.

NOTE: The pre-order date may change, as this is an estimated date of delivery given by the supplier. Factors outside of our control such as transportation delays, customs etc can cause the date to move from the initial pre-order arrival date. We always strive to fulfil your order as soon as we can.

 

How to distinguish between in-stock items and pre-order items on the product page

  • Pre-Order items have an orange “Pre-Order Now” button.
  • You can see the expected release date above that.

  • Items in stock have a green “Add To Basket” button

Returns

We require all returned goods (defective, damaged, unwanted or otherwise) to be sent back to us in the original condition they were received in, with all accessories, manuals and the original packaging. Items that are being returned purely because they are no longer wanted should be returned in unopened packaging.

Toolforce retains the right to refuse a refund or charge an appropriate fee for items that are returned without original packaging and/or without accessories and manuals.

  • To return your product, you should mail your product to:

Toolforce
Unit 6
Navenny Road
Ballybofey
Co. Donegal
F93 H940
Ireland

 

If your item is not faulty and / or you ordered the incorrect item, you may return it for store credit if it has not been used. Store credit will be added within 14 days from the day we receive the item(s) back and they have been inspected to be complete.

  • All items must be in their original packaging (where applicable) and unused. We are unable to accept the return of a product / products which are not in its original, undamaged packaging.
  • If the item is not faulty you will be responsible for paying for your own shipping costs for returning your item.
  • If you are shipping us back an item worth over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
  • If you wish to exchange an item, the time it takes for your exchanged product to reach you may vary, depending on where you live.
  • If you have not received store credit within 7 days of sending us your items, please contact info@toolforce.ie.

Repairs and Parts

Spare Parts

Sometimes you may be able to repair your item on site, depending on the manufacturer’s policies.

If your item can be repaired on site we may send out replacement parts under the terms of the warranty. When requesting spare parts, you must provide photographic evidence of the faulty part / damaged area, clearly highlighting the defect or by having the part returned to us. Please send this to info@toolforce.ie.

We do not hold spare parts in stock, so lead times for these parts can vary. We can not guarantee that we will be able to get spare parts for all tools.

If a machine is outside of the warranty period we may not be able to acquire parts for the machine. If we do, we will charge for the part and charge for delivery.

If we are to send out a new part before we have either the faulty part or photographic evidence we will charge for the new part.

Return, Repair & Replace Procedure

We only stock the very best items from our reputed suppliers / manufacturers. However, occasionally an item may be received that has a fault or has been damaged in transit.

If your item arrives and it is faulty or damaged, it can be repaired, or in some cases, replaced.

Replacement of your item is at the discretion of your manufacturer’s warranty / guarantee policy.

If your product is faulty or damaged upon receipt, contact info@toolforce.ie and outline the condition it was in when you received it and the circumstances in which you were trying to use it.

Please attach photos and/or video evidence of the condition of the item you received.

If your item is within the warranty period, and it appears that your item is clearly faulty or damaged and not able to perform its intended use, we will liaise with the manufacturer and they will arrange a collection time with you.

Shipping fees depend on the manufacturer’s own policy and whether the item is still under warranty.

If the item is outside of the warranty period, or if it has a non-warrantable fault, you will be subject to fees for carriage both ways, parts and labour.

Before collection, box the item, if possible with the same packaging that it came in. Include your proof of purchase, and a sheet with your order number, name, and address. If possible please include the name of the person you were liaising with.

Activating your warranty

We supply tools from many different brands and each has their own return policy and warranty rules.

Many brands require you to ‘activate’ the warranty, so we advise our customers to investigate this as soon as their product arrives.

Please use the links below to contact the relevant manufacturer. Depending on the manufacturer, you may be required to create an account to benefit from all the services they offer, including repairs.

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Return Policy for Specific Brands

If you are looking for a policy for a specific brand, click on the corresponding image below:

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Cancelling your order

You may cancel your order (or any part of it) up to 30 minutes after placing it for any reason, however, if your order has already been dispatched & is with the courier, a restocking fee may apply.

To cancel your order, email us at info@toolforce.ie or call 0749130741.