DeWalt European Power Tools 12-Month Guarantee

DEWALT is confident of the quality of its products and offers an outstanding guarantee for professional users of the product. This guarantee statement is in addition to and in no way prejudices your contractual rights as a professional user or your statutory rights as a private non-professional user. The guarantee is valid within the territories of the Member States of the European Union and the European Free Trade Area.

Subject to the DEWALT European PPT Guarantee terms and conditions available from your local DEWALT office, seller or at www.2helpU.com, if your DEWALT product becomes defective due to faulty materials or workmanship within 12 months from the date of purchase, DEWALT may replace all defective parts free of charge, or at our discretion, replace the unit free of charge.

DEWALT reserves the right to refuse any claim under this guarantee which in the opinion of the authorised repair agent is not in accordance with the stated DEWALT European Guarantee terms and conditions.

If you wish to make a claim, contact your seller or check the location of your nearest authorised DEWALT repair agent online, in the DEWALT catalogue or contact your DEWALT office at the address indicated in the instruction manual.

A list of authorised DEWALT repair agents and full details of our after-sales service is available on the Internet at: www.2helpU.com

DeWalt European Power Tools 3 Year Guarantee

The DEWALT European Power Tool Guarantee for your product may be extended from 12 months to 3 years from the date of purchase subject to the following terms and conditions.

REGISTRATION

The product is registered by the original DEWALT Product user within 4 Weeks of Purchase at www.DEWALT.eu/3. (DEWALT Product user contact details, tool catalogue number, serial number and date code required).

Kits comprising a range of tools are excluded from registration; individual tools from kits must be registered.

2. GENERAL TERMS AND CONDITIONS

2.1 The DEWALT European Power Tool 3-Year Guarantee is available to the original DEWALT product user who has purchased the DEWALT products from an authorised DEWALT European reseller for use in the course of their trade or profession. The DEWALT European Power Tool Guarantee is not available to persons purchasing DEWALT products for the purpose of resale or Hire.

2.2 This guarantee is not transferrable. It is only available to the original DEWALT product user who has purchased and registered the product as identified above.

2.3 In addition to the terms and conditions outlined in this document, the terms and conditions stated in the DEWALT European Power Tool Guarantee also apply.

2.4 A product repair or replacement under this guarantee does not extend or renew the guarantee period. The 3 year guarantee period starts from the original purchase date and ends 36 months later.

2.5 By registering the product under the DEWALT European Power Tool 3 year guarantee the DEWALT product user accepts the terms and conditions specified above and that the product is excluded from the DEWALT 30-1-1 policy withdrawn 01-01-2016.

3. PRODUCTS EXCLUDED FROM THE DEWALT EUROPEAN Power Tool 3 YEAR GUARANTEE.

In addition to the product exclusions stated in the DEWALT European Power Tool Guarantee, section 3, the following DEWALT branded products are also excluded:

• Fastening Tools e.g. Nailers, Powder Impact tools.
• Batteries and Chargers.
• Rebuilt or Reconditioned products identified with additional markings – “Factory rework” and/or “Q”.
• Compressors and generators.

4. MAKING A GUARANTEE CLAIM

4.1 To make a guarantee claim contact your seller or check the location of your nearest DEWALT authorised DEWALT repair agent at www.2helpU.com.

4.2 The DEWALT Tool must be returned to the seller or an authorised DEWALT repair agent with all parts complete, with the original proof of purchase and a valid DEWALT European 3-year guarantee certificate.

4.3 DEWALT reserves the right to refuse any claim under this guarantee which in the opinion of the authorised repair agent is not due to material or manufacturing defect or in accordance with the stated DEWALT European Power Tool Guarantee terms and conditions.

5. CHANGES TO TERMS AND CONDITIONS

5.1 DEWALT reserves the right to review and amend its guarantee policies, periods and product eligibility without notice as DEWALT considers appropriate.

5.2 Current DEWALT European Power Tool Guarantee Terms and Conditions are available from www.2helpU.com, your local DEWALT seller or DEWALT office.

Please click here for the full terms and conditions of our warranty.

When you purchase a new DeWalt tool the standard warranty period is 12 months from the date of purchase. However, DeWalt offers up to 3 years of coverage on their tools if you register them online less than 4-weeks from purchase.

Only new tools purchased from Authorised DeWalt Resellers such as Tool Force are eligible for extended warranty. DeWalt products purchased from third-party non-authorised dealers cannot avail of warranty extensions.

Certain items are excluded from DeWalt’s warranty. See the full list on DeWalt’s full Warranty T&Cs (https://www.dewalt.ie/support/warranty).

If your product becomes defective due to faulty materials or workmanship within 12 months from the date of purchase, DeWalt may replace all defective parts under warranty*.

*Subject to DeWalt’s full Warranty T&Cs (https://www.dewalt.ie/support/warranty),

Frequently Asked Questions

How do I register my DeWalt tool for extended 3-year warranty?

To register your DeWalt tool for the extended 3-year warranty, you need to visit www.dewalt.ie/my-dewalt/register-tool and provide your contact details, tool catalogue number, serial number and date code.

Read our Toolforce blog outlining in detail how to register your tool for DeWalt Warranty: https://blog.toolforce.ie/how-to-register-for-dewalt-free-extended-3-year-warranty/

I’ve bought a multi-kit of DeWalt tools. Do I need to register them individually?

Yes, you need to register each tool from the multi-kit individually to benefit from the extended 3-year warranty. Kits comprising a range of tools are excluded from registration, only individual tools from kits can be registered.

Where do I find the catalogue number of my DeWalt tool?

The catalogue number of your DeWalt tool is printed on the product label. It usually consists of a letter followed by four digits, for example DCD996.

Where can I find my DeWalt tool’s serial number?

The serial number of your DeWalt tool is a unique code that is also printed on the product label. It usually consists of a letter followed by nine digits, for example N123456789.

I have registered my DeWalt tool for the extended warranty, and it needs to be repaired – how do I organise it?

To make a warranty claim you can get in contact with your nearest authorised DeWalt repair agent using www.2helpU.com or you can contact us, the seller, at Toolforce.ie.

When returning your power tool to get repaired under an extended warranty, you must provide proof of purchase and a valid DeWalt European 3-year guarantee certificate.

You need to return the tool to the seller or the repair agent with all parts complete, the original proof of purchase and the valid warranty certificate. The repair agent will then assess the tool and determine if it is eligible for a free repair or replacement under the warranty terms and conditions.

How do I package my DeWalt product for collection?

To package your DeWalt product for collection, you need to clean the product and remove any accessories, batteries, or chargers.

You also need to secure the product in a suitable box with adequate padding and attach the collection label provided by the authorised repair agent. Please wrap your tool well before sending it back for servicing. Any additional damage incurred in transport will not be covered under warranty as it isn’t part of the normal use.

Please include a copy of your proof of purchase and the warranty certificate – keep another copy yourself for your own records.

My DeWalt tool is over a year old, but I’ve forgotten to register it, is it entitled to warranty cover?

If your DeWalt tool is over a year old and you have not registered it for the extended warranty, it is not entitled to warranty coverage. The extended warranty is only available to products that are registered online within four weeks of purchase.

You still may be able to get it repaired, however you must pay for the repair.

To repair a non-warranty DeWalt tool in Ireland, you can follow these steps:

• Prepare Your Tool: Clean your tool and remove any accessories, batteries, or chargers.
• Contact DeWalt: You can contact DeWalt through their website ticket at https://support.dewalt.com/hc/en-gb/requests/new or by phone at +44 (0) 1753 511234
• Service Request: Follow the instructions provided by DeWalt to request service. This may involve sending the tool to a service centre or arranging for a technician to inspect it.
• Repair Cost: Since the tool is out of warranty, you will be responsible for the cost of the repair.
• Repair Tracking: DeWalt offers you the possibility to request the collection of your tool for servicing directly at your home or wherever you are, a quick and easy process with no additional cost. You will also get a complete tracking of the process in real time.

I haven’t registered my DeWalt Tool for the extended warranty within 28 days, but it is still under a year old – how do I get it repaired?

If your DeWalt tool is still under a year old but you have not registered it for the extended warranty within 28 days, you can still get it repaired under the standard one-year warranty. You need to follow the same procedure as for the extended warranty, but you only need to provide the original proof of purchase and not the warranty certificate. The repair agent will verify the date of purchase and decide if the tool is covered by the warranty.