Draper Tools has a massive catalogue and many different tool ranges. As a result, the warranty you receive may vary depending on what tool you have.
Draper offers a lifetime warranty on most Draper Expert* hand tools, as well as a 12 or 24-month warranty as standard on most power tools.
There is an option to extend this to 36 months on selected products. The Bunker modular storage range comes with a 10-year warranty. See Draper Warranty page here: https://www.drapertools.com/warranty/
Draper warranty does not cover all products, and it does not cover all damage. Find all exclusions to Draper warranty on their full T&C page here: https://www.drapertools.com/terms-of-business
Standard Warranty
|
Product Type |
Parts |
Labour |
|
Air Tools (excluding Draper Expert Quality Air Tools and compressors) |
6 months |
6 months |
|
Draper Expert Quality Air Tools, pressure washers, compressors, submersible water pumps, welding machines, space heaters, petrol power tools, generators, battery chargers, hydraulic products. Draper BUNKER® modular storage systems that are not registered for extended warranty. |
12 months |
12 months |
|
Honda and Briggs & Stratton petrol engines |
24 months |
24 months |
|
Electric Pressure Washers (corded and cordless) |
24 months |
24 months |
|
All other power tools |
24 months |
12 months |
Any power tools considered faulty and purchased over 12 months ago must be returned to Draper’s warranty department at Draper Tools Limited, Hursley Road, Chandler’s Ford, Eastleigh, Hampshire, SO53 1YF. To arrange collection, please contact +44 (0)23 8049 4041 or +44 (0)23 8049 4046.
Alternatively, it may be returned to where you bought it and they will give it to your nearest authorised Draper warranty repair agent. If the tool is found to be faulty, it will be replaced or repaired at the Seller’s discretion free of charge, or a full credit will be given.
If your item is over a year old, you will be expected to cover the cost of the return to the reseller you bought from.
Extended Warranty
Some Draper tools are eligible for a free extended warranty of 36 months covering both parts and labour. These are Hand-held Draper Expert® Power Tools, the XP20 range, D20 Power Tools and Evolution Trolley Jacks.
BUNKER® modular storage systems are eligible for a 10-year warranty, with all claims inspected by Draper Tools. Warranty will only extend from 12 months to 10-years upon registration. For further information, please see Draper Tools’s warranty page: https://www.drapertools.com/warranty
Frequently Asked Questions
How do I register my Draper tool for extended warranty?
If your tool is eligible for extended warranty, registration is required. Complete the form to register it here: https://www.drapertools.com/warranty/#warranty-registration
How do I make a claim on my Draper Tools warranty?
In all cases, to make a claim for faulty workmanship or materials within the standard warranty period, please return to or contact the place of purchase. Proof of purchase may be required.
If you purchased from Toolforce.ie. please contact us via email at info@toolforce.ie with your proof of purchase, order number, part number of the tool you’re claiming warranty against, and a description of what the warrantable fault is.
If there are no faults that are covered by the warranty, Tool Force reserves the right to charge the customer a handling fee, the price of the collection and (if applicable) the price of a return.
If your item is over a year old, you will be expected to cover the cost of the return to the reseller you bought from.
Do not return any product without first notifying the addressee in writing in advance that the product is going to be returned.
Draper Tools must inspect all BUNKER® modular storage systems warranty claims. If this is the case, or if you have any other difficulties regarding your warranty, please contact Draper Tool customer services team here:
https://www.drapertools.com/product-support
I’ve bought a multi-kit of Draper tools that are eligible for extended warranty. Do I need to register them individually?
Yes you will, if they are eligible for an extended warranty.
Where do I find the Stock Number / Part Number / Serial Number of my Draper tool?
You can find the Stock number, part number and serial number of your Draper tool on the rating plate, which is a label attached to the tool. Please note that the exact location of this label may differ depending on the tool.
I have forgotten to register my Draper Tool for the extended warranty, am I entitled to warranty coverage?
If you still fall within the standard warranty period for your tool, you are covered. If you have registered them for the extended warranty, and you still fall within the extended warranty period for that tool, you are covered.
Not all tools or equipment from Draper Tools have an extended warranty. However, if you don’t register them, they are treated as a standard warranty.
If your Draper tool falls outside of those two brackets, then you will not be entitled to warranty coverage and any repairs you want to undertake may be subject to a repair fee.
How do I package my Draper product for collection?
Please wrap your tool well before sending it back for servicing. Any additional damage incurred in transport will not be covered under warranty as it isn’t part of the normal use.
Do not return any product without first notifying the addressee in writing in advance that the product is going to be returned.
If your item is over 20kgs, it will need to be strapped to a pallet.
Before preparing any machinery for return, please ensure that the fuel tank is empty. Couriers will refuse to handle consignments.
Be sure to attach any shipping label that Draper provides.
My Draper product is outside of the warranty period – will they fix it for me?
If your Draper tool falls outside of the warranty period, then you will not be entitled to warranty coverage and any repairs you want to undertake may be subject to a repair fee.
Where can I find spare part(s) for my Draper Tool and how do I select the spare parts I need?
If your tool falls outside of the warranty, you can find and purchase parts on www.drapertools.com.
If you have lost your manual, you can find a parts listing for your tool on www.drapertools.com – if you can’t find it there, contact an authorised Draper reseller or fill out Draper’s form at: https://www.drapertools.com/contact
If a tool has been discontinued your part may no longer be available.