When you purchase a new Einhell tool the standard warranty period is 12 months from the date of purchase.
Einhell also offer a manufacturer’s warranty which can stretch from 3 to 10 years depending on the Einhell product you’re planning on registering. Make sure you register your Einhell product within the first 30 days of the purchase date to claim it.
3-Year Product Warranty
If your product is a tool that is part of the following brands - Einhell Red, Einhell Classic, Einhell Car Classic, Einhell Car Expert, Einhell Home, Einhell Expert, Einhell Expert Plus, Einhell Professional – you can extend your warranty to 3 years from the date of purchase.
3-Year Battery Warranty
If your battery is part of the Power X-Change range you can extend your warranty to 3 years from the date of purchase
10-Year PurePower Brushless Warranty
If your product is a PurePower Brushless tool you can get an extended warranty of 10 years on the motor of your Einhell Machine from the date of purchase.
Exceptions apply to the warranty which you can read in Einhell’s T&Cs: https://www.einhell.co.uk/product-warranty/
For any questions on your Einhell products or technical difficulties, please contact the Einhell service hotline.
IR Hotline: +44 151 649 1500
UK Hotline: 0151 649 1500
Frequently Asked Questions
How do I register my Einhell tool for extended warranty?
Read our Toolforce blog outlining how to register your tool for Einhell Warranty:
https://blog.toolforce.ie/how-to-register-your-einhell-tool-for-free-extended-warranty/
We recommend doing this as soon as you receive your tool.
How do I make a claim on my Einhell Tool warranty?
Make sure you’re logged into your Einhell account and go to the user dashboard. You can find this on the top right of your screen on desktop or under the 3 horizontal lines on mobile.
Then, go to ‘Return Service’ – This takes you to a page outlining the Einhell return process.
Next, press ‘Enter Warranty Service – This tells you some of the terms and conditions of your warranty.
Finally, press ‘Register your warranty claim’ – here you can select your tool that you want to open a warranty claim on. Here is a link straight to that page:
https://www.einhell-service.com/en_GB/page/claim-management#/customercomplaint/new
First they will look for your name, address and contact details.
Next, they will look for your serial number or Article and Identity number of your tool.
You can open multiple warranty claims at once on this page.
Once you’re ready to submit your claims, press Complete Claim and Einhell will contact you in due course to collect your tool for a warranty repair / replace. Please note: If your tool is found to have a non-warrantable fault, then you may be required to cover the cost of the inspection and carriage, and the cost of the repair should you opt to go ahead with it.
I’ve bought a multi-kit of Einhell tools that are eligible for extended warranty. Do I need to register them individually?
Yes you will need to register these Einhell tools and any Power X-Change batteries included individually if they are eligible for the extended warranty.
Where do I find the Model Number / Serial Number of my Einhell tool?
On your device there is usually a sticker next to the nameplate with a 2D bar code and the serial number (7-digit alphanumeric, i.e. numbers and capital letters).
The serial number on the sticker shown here is only an example and not be used for item identification!
Where can you find the article and identification number?
On your device you will usually find the type plate near the motor or drive unit. On the type plate you will find the 7-digit article number and the 5-digit identification number. The article number is to be entered without the separation points shown!
I have forgotten to register my Einhell Tool for the extended warranty, am I entitled to warranty coverage?
If you do not register your Einhell Tool for any available warranty extension within 30 days, you cannot claim it later if your tool breaks.
However, if you purchased your tool less than 12 months ago, you’re still covered by the standard 12 month warranty period.
If your device is over 12 months old and not registered for warranty you must pay for any repairs and associated costs.
How do I package my Einhell product for collection?
Please wrap your tool well before sending it back for servicing. Any additional damage incurred in transport will not be covered under warranty as it isn’t part of the normal use.
Be sure to attach any shipping label that Einhell sends you.
Here is more important information about packaging your Einhell tool before returning it for repair: https://www.einhell-service.com/en_GB/page/packaging-guideline
My Einhell product is outside of the warranty period – will they fix it for me?
Follow the steps for a normal warranty claim and Einhell will be able to determine if it is outside of the warranty period.
Ensuing costs for pickup or shipment shall be invoiced to you along with the cost of repairs.
Where can I find the spare part(s) for my Einhell Tool and how do I select the spare parts I need?
You can browse and shop for any Einhell spare parts you need on Einhell’s own website at this page: https://www.einhell.co.uk/services/spare-parts-and-manuals/