When you purchase a new Laser tool the standard warranty period is 12 months from the date of purchase. They have a wide variety of tools, however, and some tools have a longer warranty.
Laser cordless power tools are eligible for a 3-year extended warranty (1+2) when they are registered within 30 days of purchase. Non-registered products remain under our standard 12-month product warranty.
Batteries are considered consumables and are not covered by Laser warranty. Any product with a rechargeable battery relies on a regular recharge and some have a shelf life of approx. 3 months.
In addition, if a battery fails due to being drained without a regular recharge it is not covered by the standard warranty as it it not being cared for correctly.
However, this warranty doesn’t cover all types of damage – for more information, read the Laser warranty policy here: https://www.toolconnection.co.uk/about/Warranty-Policy
Frequently Asked Questions
How do I register my Laser tool for extended warranty?
If you have a Laser power tool that is eligible for the extended Laser warranty, you need to register it here:
www.toolconnection.co.uk/powertools/productregistration
Make sure to have your proof of purchase nearby, you will need it. This might be an invoice or a receipt from your place of purchase.
You will also need to have the serial number and part number of your Laser Power Tool. The serial number can usually be found either on the rating label or within the battery compartment.
The part number is often located on the tool itself, your tool’s user manual, or on the manufacturer’s website.
How do I make a claim on my Laser Tools warranty?
If you believe your Laser tool has a warrantable fault and you’re inside the warranty period contact the Laser team on: +44 (0) 1926 818186. Have your proof of purchase, tool serial number and part number ready.
I’ve bought a multi-kit of Laser tools that are eligible for extended warranty. Do I need to register them individually?
Yes these tools have to be registered individually.
Where do I find the Part Number / Serial Number of my Laser tool?
You will also need to have the serial number and part number of your Laser Power Tool. The serial number can usually be found either on the rating label or within the battery compartment.
The part number is often located on the tool itself, your tool’s user manual, or on the manufacturer’s website.
I have forgotten to register my Laser Tool for the extended warranty, am I entitled to warranty coverage?
If you do not register your tool for any extended warranty within the allotted time period specified, then you are only covered under the standard 12-month warranty,
How do I package my Laser product for collection?
Tools must be packaged well as any damage that occurs in transit will not be covered under the warranty as it does not fall under ‘Normal Use’.
Where can I find spare part(s) for my Laser Tool and how do I select the spare parts I need?
Consult your tool manual or a Laser tools catalogue for the spare parts you need and contact your local Laser Tools stockist or contact Laser directly at sales@toolconnection.co.uk – spare parts need to be purchased.