If you find any problems and believe this is a warrantable fault, you need to Vikan know within 5 days of receiving it. If you or anyone else using the product has a complaint, you need to fill out Vikan’s complaint form.
The complaint form is to be submitted to Vikan Customer Service. Should you fail to complain in writing, the right to seek redress will become void. The complaint form can be found at www.vikan.com.
Once Vikan gets your complaint, they’ll check if there’s a defect with the product. If they think you must send the product back to them for a closer look, they may arrange a collection.
Read Vikan’s full policy here: https://www.vikan.com/media/3993/vikan-salgs-og-leveringsbetingelser-en_230218.pdf
If you need further assistance and have purchased from Tool Force, please contact us via email at info@toolforce.ie with your proof of purchase, order number, part number of the tool you’re claiming warranty against, and a description of what the warrantable fault is.